In the world of small and medium-sized enterprise (SME) coach operators, there's a growing sense of frustration and a desire to be heard. The industry, often seen as a vital yet unglamorous part of the transport puzzle, is facing challenges that are going unnoticed by policymakers.
The Voice of the Unheard
Sam Archer, Managing Director of Archway Travel, puts it bluntly: "We're a necessary evil. Policymakers see us, but they don't want to engage." This sentiment is shared by Stephen Bryce, who feels that independent operators like himself are being overlooked, despite their potential to be missed when they're gone.
However, not everyone agrees with this narrative. Roland Eglinton, Managing Director of Chalkwell Coach Hire, offers a more nuanced view. He acknowledges the industry's struggle to be heard but also emphasizes the need for a unified message. "It's a challenge for politicians to navigate through the noise when they're getting conflicting views," he says.
The Role of Trade Bodies
Enter the Confederation of Passenger Transport (CPT), a trade body that represents the interests of coach operators. Andy Shaw, the CPT Coach Manager, highlights their recent successes, including securing mentions in national transport strategies and exemptions for operators. He believes that CPT is proud to represent the over 2,500 local, family-run businesses in the coach industry.
"We've made significant progress this year," Shaw says. "From better pick-up and drop-off points to funding for new coach services, we're ensuring that coaches are at the heart of passenger transport."
Sub-National Support
In addition to trade bodies, sub-national transport bodies like Peninsula Transport and Western Gateway are also advocating for coach operators. They organize discussion forums and claim to raise industry concerns with the Department of Transport. Peninsula Transport's Project Manager, Kim Hawes, emphasizes their role in bridging the gap between smaller operators and local authorities.
A Broader Perspective
While these initiatives are commendable, one can't help but wonder if the industry's focus on being heard is overshadowing the need for self-reflection. As Roland Eglinton hinted, a clear and consistent message is essential for effective advocacy. Perhaps, instead of feeling ignored, the industry should consider how it can better articulate its needs and present a united front.
Conclusion
The struggle of SME coach operators to be heard is a complex issue. While it's important to acknowledge their challenges, it's equally crucial to explore ways in which the industry can enhance its own voice and representation. After all, as Eglinton suggested, politicians are more likely to listen when they receive a clear and unified message.
